{"id":411,"date":"2021-11-06T11:55:00","date_gmt":"2021-11-06T14:55:00","guid":{"rendered":"https:\/\/hiox.com.ar\/das\/?p=1"},"modified":"2025-05-05T19:45:55","modified_gmt":"2025-05-05T22:45:55","slug":"prestacion-de-servicios-publicos-e-interaccion-estado-ciudadano","status":"publish","type":"post","link":"https:\/\/daslatam.org\/daslatam\/prestacion-de-servicios-publicos-e-interaccion-estado-ciudadano\/","title":{"rendered":"Prestaci\u00f3n de Servicios P\u00fablicos e Interacci\u00f3n Estado-Ciudadano"},"content":{"rendered":"<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"907\" height=\"288\" src=\"https:\/\/daslatam.org\/daslatam\/wp-content\/uploads\/2013\/11\/Captura-de-Pantalla-2022-10-20-a-las-23.50.22-907x288.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" \/><\/figure>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-post-date has-medium-font-size\"><time datetime=\"2021-11-06T11:55:00-03:00\"><a href=\"https:\/\/daslatam.org\/daslatam\/prestacion-de-servicios-publicos-e-interaccion-estado-ciudadano\/\">2021<\/a><\/time><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"taxonomy-post_tag has-text-align-right wp-block-post-terms has-medium-font-size\"><a href=\"https:\/\/daslatam.org\/daslatam\/tag\/bid\/\" rel=\"tag\">BID<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/daslatam.org\/daslatam\/tag\/tecnologia-tics\/\" rel=\"tag\">Tecnolog\u00eda (TICs)<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/daslatam.org\/daslatam\/tag\/uruguay\/\" rel=\"tag\">Uruguay<\/a><\/div><\/div>\n<\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Mejorar la prestaci\u00f3n de los Servicios P\u00fablicos y la Interacci\u00f3n Estado-Ciudadano<br><\/strong><br>Desde su creaci\u00f3n en el a\u00f1o 2008, la Agencia para el Desarrollo del Gobierno de Gesti\u00f3n Electr\u00f3nica y la Sociedad de la Informaci\u00f3n y del Conocimiento (AGESIC), ha avanzado en un fuerte proceso de dise\u00f1o e implementaci\u00f3n de herramientas para transformar al Gobierno de Uruguay en unos de los pa\u00edses pioneros en Latinoam\u00e9rica en materia de Gesti\u00f3n Electr\u00f3nica Documental y digitalizaci\u00f3n de los procesos administrativos a nivel federal. <br><br>Sin embargo, y a pesar de dichos esfuerzo, se evidenciaban elevados costos de transacci\u00f3n para los ciudadanos y empresas en su interacci\u00f3n con los organismos estatales, en particular, para la poblaci\u00f3n de menores ingresos. <br><br>Es sabido que, las interacciones presenciales consumen m\u00e1s tiempo que las realizadas en l\u00ednea o por tel\u00e9fono, desaprovech\u00e1ndose la oportunidad de ahorrar tiempos y gastos de los ciudadanos y emprendedores. <br><br>Estas dificultades motivaron al Gobierno Uruguayo a solicitar el apoyo del BID, con el prop\u00f3sito dise\u00f1ar un programa que permita mejorar la interacci\u00f3n entre el Estado y los ciudadanos y empresas, facilitando el acceso de \u00e9stos a los tr\u00e1mites con los organismos estatales. <br><br>El Banco provey\u00f3 a trav\u00e9s de sus equipos t\u00e9cnicos el conocimiento sobre la importancia de un enfoque integral y centrado en el ciudadano para mejorar la calidad de los servicios p\u00fablicos.<br><br>Mediante la ejecuci\u00f3n de este Programa, la administraci\u00f3n nacional logr\u00f3 poner en l\u00ednea m\u00e1s de 1000 tr\u00e1mites en 14 Ministerios. <br><br>Mediante nuestro equipos de profesionales, se elabor\u00f3 el Informe Final de Evaluaci\u00f3n del Programa, mostrando un \u00e9xito en la puesta en l\u00ednea de tramites gubernamentales en relaci\u00f3n con la ciudadan\u00eda, que pocos pa\u00edses de Latinoam\u00e9rica han alcanzado.<\/p>\n\n\n<div class=\"taxonomy-category wp-block-post-terms has-medium-font-size\"><a href=\"https:\/\/daslatam.org\/daslatam\/category\/proyecto-ur-l1109-prestamo-3625-oc-ur\/\" rel=\"tag\">Proy. UR-L1109. Pr\u00e9s. 3625\/OC-UR<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Informe de Evaluaci\u00f3n Final del Programa<\/p>\n","protected":false},"author":2,"featured_media":258,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"googlesitekit_rrm_CAow1aHbCw:productID":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[15,30,31],"class_list":["post-411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-proyecto-ur-l1109-prestamo-3625-oc-ur","tag-bid","tag-tecnologia-tics","tag-uruguay"],"_links":{"self":[{"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/posts\/411","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/comments?post=411"}],"version-history":[{"count":3,"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/posts\/411\/revisions"}],"predecessor-version":[{"id":857,"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/posts\/411\/revisions\/857"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/media\/258"}],"wp:attachment":[{"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/media?parent=411"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/categories?post=411"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/daslatam.org\/daslatam\/wp-json\/wp\/v2\/tags?post=411"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}